David McIntosh’s startup
Instead, Tenor’s aim has been to collapse the amount of time it takes for you to find a GIF you like and send it to a friend. Instead of trying to get people to come to the service and kind browse around on the keyboard or a different website, Tenor’s goal has been to figure out what you are trying to say in some kind of a GIF and get it out the door as quickly as possible. And with that approach, Tenor says its users now search for GIFs on its keyboard more than 400 million times a day and 12 billion times a month.
“It comes down to search, fundamentally we’re a search product, unlike Facebook and Instagram and Twitter and Snap,” Tenor CEO David McIntosh said. “They succeed by grabbing more minutes, our success is getting you the right thing faster. Can we take that 25 second session time and make it 20 seconds, or even 15 or 10. There’s a viral loop in place where every time you make search a little better it’s faster.”
This more or less dovetails with an approach for some companies that are focusing on pitching engagement instead of a raw active user metric. Snap, for example, has stressed to investors that it is getting people to come back to the service more and more and spend more time on it. It’s roughly the same principle in terms of using Tenor, which McIntosh says is more of a search engine than an actual hub or portal. Basically, you want to communicate what you want to tell a friend in as little words as possible — except with something silly from Friends. Tenor works across a number of platforms, but now its sights have shifted abroad.
That might even be more true as Tenor begins to expand internationally, planting people on the ground to figure out what localized versions of the service look like. One of the appeals of GIFs is that it can compress a ton of information (McIntosh refers to it as “emotion”) into a short semi-video object in a messenger screen rather than having to type out a bunch of text. As it expands to more and more countries, Tenor is able to start picking off that low hanging fruit, as making small tweaks in certain regions can lead to dramatic improvements in engagement and usage, McIntosh said.
“Western content is so heavily exported all over the world that these things have almost become globally recognized object,” McIntosh said. “Often western content with a local caption will perform better. Sometimes the local content performs better. You gotta have the right set of search data, share data, community uploads, it’s the combination of all of them. It’s kind of like chicken and egg problem, it’s a slow grind until a spark happen — you’re guessing what’s gonna work. Once the flywheel is spinning really quickly you have so much data.”
It’s also begun running its first partner campaigns internationally as it’s started to expand, with the idea that it can go to potential advertisers and tell them that because people use the keyboard so much they’ll actually share that content. That includes campaigns with companies in even India and Germany. The whole goal is to, again, figure out how to get the right GIF in front of the right person in those couple of slots when they open the app and actually want to share it.
There is, of course, a data component to that problem as well. But with 12 billion searches every month, Tenor can start slightly tweaking each search to figure out what a person is looking for based on a wider array of parameters — and maybe figure out how to get that Tom Brady strip-sack in the expiring minutes of the Super Bowl this year in front of people more quickly. Two months ago, Tenor says it had 10 billion monthly searches monthly (around 330 million daily).
It might sound a little ridiculous now, but in retrospect there’s been a blossoming ecosystem around both creator tools for GIFs as well as ones for sharing them in messenger products or the web. Gfycat, which targets creators with more robust tools,